01689874541
07497179821
Quality Assurance
“Quality is a race without a finish line.”
We are always keen to provide the best possible service and to keep improving as we believe that, “Quality is a race without a finish line.” To do this we continually check on what we are doing, talk with our staff and with outsiders who have opportunities to see and judge our work, and, above all, listen to our customers. This process is called quality assurance.
Our quality assurance process involves:
-
regular reviews with you about your support needs and how they are being met by this organisation
-
reports from staff about any difficulties or concerns they might have about your service
-
regular careful checks on all service user files, timesheets and other records
-
regular supervision meetings between each Support Worker and their line manager
-
an at least annual visit to all service users by a supervisor or a manager to hear your views at first hand
-
an annual survey of service users, and where appropriate their relatives or representatives, to obtain views and opinions
-
taking note of what any of the regulatory bodies have to say about the service and taking action on its recommendations for improvement.
In addition to these opportunities, please feel free to let us have your views at any time. We need to know how we are doing, and you are best placed to tell us.